SHIPPING & RETURNS POLICY

SHIPPING

We offer Delivery at a flat rate of £7.95 across mainland UK (excluding Highlands and Islands). This excludes free local delivery on orders over £25 to the following postcodes: NE42, NE8, NE44, NE43, NE45, NE46, NE49, NE47, CA8

For all orders over £75, delivery is free of charge.

Highlands and Islands postcodes have a delivery fee of £18.00 flat rate, if you would like to know more about this cost please get in contact with us.

We ship our items by APC courier service and once processed, we expect your order to arrive within 5 to 7 working days. For local deliveries we use our own in-house delivery team, with delivery normally taking place on a Thursday.

Once your order has been processed you will receive an order confirmation email. We’ll also send you an email once your order has been dispatched.

For questions regarding your order, please give us a call on 01434344534 or send us an email at shop@twicebrewedbrewhouse.co.uk

Your order will be fulfilled within 30 days of the date of order, unless there are exceptional circumstances.

All products must be signed for by an adult (aged 18 years or over) on delivery and if no one is present at the address when the delivery is attempted, the products will be retained by the driver. The driver will leave notification of delivery and customers should telephone us to re-arrange for the driver to return at a later time

RETURNS

When you return a Product to us:

a) Because you have cancelled the Contract between us within 14 days of receipt of goods, we will process the refund due to you as soon as possible and, in any case, within 30 days of the days you have given notice of your cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the Product.

b) For any other reason (for instance because you claim that the Product is defective) we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the postal cost incurred by you in returning the item to us (provided that a receipt for such costs is provided).

Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods or, if you prefer, give you a full refund.

All returned Products must be sent back using recorded delivery.

When returning goods please write the reason for your return on the back of your packing slip, wrap the packaging securely, enclose the packaging slip and send it to the address listed on the slip. If you do not have a packaging slip, please send the packaging to: – The Twice Brewed Brew House, Bardon Mill, Northumberland NE47 7AN.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.